We all want to interact with professional, positive and proactive people to help us with our purchase and who most importantly are passionate about the product. 

I am so passionate about customer xperience and what it - and being customer centric - can do for your business. 

You can always expect top class customer service with a professional, positive, pro-active and passionate focus, alongside bags of enthusiasm from me about you and your organisation and how I can help. 

You will always get speedy replies to emails asking for advice, support, to connect or arrange an introductory meeting, even if it's just a holding email to say that I will get back to you by a certain date and time.... because isn't it frustrating when you email someone and it's not even acknowledged?!

So here is how I can help you:

Customer Experience Audit - Customer Journey Mapping - Customer Service Training - Mystery Shopping

Full Admissions Audits and / or focused International Admissions Audits with Action Plans

Strategic Development and Support - Mentoring, Guidance and Support for New Admissions Staff and Teams Ongoing Advice, Action Plans and Practical Support

Marketing & Fundraising Strategic Advice and Practical Support